After Sales Policy
Cartel will consider the complaint immediately. And notify the relevant authorities to investigate the facts about that. Complaints and take corrective action as appropriate.
Cartel to track the progress periodically. The agency will inform the work within a reasonable period of notice to the complainant. Without charge
Channels of Complaint
Complaint must contain a description of the complaint and the name, address and phone number of contact person. And sent to Cartels has three channels.
Call : +66 2623 8856-9 (Thailand) Operating Hours : 9.30 am – 5 pm (GMT+7) Mon – Fri.
Chat via Line ID @cartelkids or Facebook Page facebook.com/cartelkids/
Email us : firstname.lastname@example.org
Operating Hours: We are here for you 24 hours a day – 365 days a year
if customer do not satisfy, with the dispute resolution process by our operator, customers can use the external method to settle the dispute.
Department of Business Development
563 Nonthaburi RD, Bangkrasor, Muang Nonthaburi 11000 Thailand
Tel 0 2547 5960 Fax 0 2547 5973 (Trust Mark department)
Email e-commerce @dbd.go.th