FAQs

Q : What should I do if I would like to edit an order I have made?
A : We have a policy of delivery merchandise to our clients as fast as possible if customers would like to change or cancel order (including changing postal address, delivery channel, and adding or cancelling order list), please contact us within 1 hours after placing an order by calling +66 2623 8856-9 from
9.00 – 17.00 p.m. on Mon – Fri and +666 2365 6616 from 9.00 – 17.00 p.m.on Sat – Sun. or via e-mail : contact@cartelkids.com

Q : How can I return or exchange the product?
A : Customers can return purchased items by sending back to the postal address below : Ocean Legacy Co.,Ltd 2 – 4 Triphet Road Wang Burapha Phirom, Phranakorn, Bangkok Thailand 10200 Every product on the website can be returned within days and under the conditions that stated in Returns and Exchanges policy.

Q : How can I check the product size?
A : We have a size guide on the product page located below the “ADD TO CART” icon. The sizing chart will provide you with details and size guide for each item.